Resolution: AUTHORIZING A FIVE YEAR LICENSE AGREEMENT WITH NORTHLAND BUSINESS SYSTEMS FOR A HOSTED TRANSCRIPTION SYSTEM

due to changes in voice recording technology, available voice recording devices are not  compatible with the transcription system currently in use by the Sheriff’s Department. As a result, when the individual voice recorders fail, they cannot be replaced, making it impossible to sustain the system long term.  In reviewing the options for replacing the system, the Sheriff’s Department has determined that a hosted system requiring no special hardware would be a more sustainable solution. 

The Northland Business Systems transcription solution does not require specialized recording devices and allows users to upload dictation from a mobile device or computer.  This may be accomplished from any location with an internet connection.  Once the dictation is uploaded, the transcribed notes may be accessed from a computer or mobile device.  As a hosted solution, the system vendor installs system updates and there is no need for additional support.

The Sheriff’s department has tested other transcription systems; most have fallen short of meeting the agency’s needs.  Over the past month, three deputies have been testing the Northland system and found it to be accurate, reliable and, due to its remote access capability, a significant time-saver.